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FAQ

Order Information

We are open Monday through Friday, 9:00 am until 5:30 PST. If you require customer service, please contact us at info@danakellin.com or call (323)782-9200. We will respond to all emails by the end of the next business day.

All of our jewelry is made to order and will ship in 3-5 business days unless otherwise noted.

Special order pieces, which are indicated in the product description, have longer lead times because we custom cut the stones and/or cast the pave elements for each order. When you place a special order, you will receive an estimated ship date via email. The standard lead time is 4-6 weeks, however if the materials are in stock it will ship within 5 business days. Please contact us for inquiries regarding specific pieces.

If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it cannot be modified.

Shipping/Returns

If you are not fully satisfied with your purchase, you may return it for a full refund within 14 days. Please contact us at info@danakellin.com or (323)782-9200 to obtain a RA number (refunds will not be processed without an RA number) and have your order number ready. All returned items must be in pristine condition. For your protection, when shipping the item to us, please package your item securely in a hard box and mail it to us via Parcel Post or any other insured delivery service. Special orders and sale purchses are non- refundable and a final sale.

We accept no responsibility for items damaged in shipping.

Please allow 5-10 business days for the refund of the purchase price of the item, plus any applicable taxes, to post to your account.

All orders will be shipped from Los Angeles via UPS. Please note we cannot ship to P.O. boxes due to insurance reasons.

Shipping Rates:
UPS Ground: $12.00
UPS 3-Day Select: $16.00
UPS 2-Day Air: $20.00
UPS Next Day: $45.00

Free shipping for orders over $500

Dana Kellin uses UPS for all shipments to Canada and all other international destinations.

Please note that the customer is responsible for all import duties and taxes.

Product Information

Everything is made to order in our Los Angeles studio.

All metals will begin to oxidize when exposed to air so a certain degree of tarnishing is to be expected. We recommend that you keep your items stored separately in either an airtight bag or box which will reduce tarnishing and help avoid tangles and other damages. 

We suggest that you do not sleep, swim, shower, bathe or exercise in our jewelry in order to avoid a build up of body oils and exposure to chemicals and minerals. Apply lotions, creams and perfumes before you put your necklaces and bracelets on. Pearls should never be worn in the water. 

Do not use a polishing liquid on Dana Kellin jewelry or submerge in polishing/cleaning chemicals of any kind. Instead, please use the enclosed polishing cloth. Place your piece of jewelry flat on a rag, brace it with one hand and gently rub it with the cloth the other hand. After use, wash hands and store your cloth. It can be used multiple times.

Please contact us via email at info@danakellin.com. Please include a photo of the damage in the email. We will issue you a Return Authorization (RA) number. Mail the package with the RA number visible on the outside to:

Dana Kellin

5657 Wilshire Blvd, Los Angeles, CA 90036

All packages MUST have an RA number or will not be accepted. Jewelry should be packed securely in a hard box with sufficient packing materials and include a receipt.  We strongly recommend using a carrier that offers insurance. We accept no responsibility for packages that arrive damaged. Once received, a customer service representative will respond via email with a quote for the repair and an estimate of the time needed to complete your repair. Fees must be paid prior to beginning any work. We only accept repairs for Dana Kellin jewelry purchased from our website.

Additional Information

Our jewelry is made by capable and artistic hands, not by machine. As such, every piece will vary slightly and will not be an exact replica of the products on the website. Additionally, our stones are made by nature. Slight variations and small irregularities are to be expected. We believe that adds to the beauty and originality of each piece.